Privacy Policy
Last updated: November 2026
Dahlia Collective respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what personal information we collect, why we collect it, how we use and store it, and the choices available to you.
Dahlia Collective is operated by Davina Chan, trading as Dahlia Collective (ABN 50 771 034 190), based in Victoria, Australia.
We aim to manage personal information in a manner consistent with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), whether or not the Act applies to our business.
What personal information do we collect and why?
Personal information is information or an opinion about an identified individual, or an individual who can reasonably be identified.
Depending on how you interact with Dahlia Collective, we may collect:
Your name and business name
Email address, phone number and other contact details
Business information and details relevant to the services you enquire about or engage us to provide
Information you provide through website forms, email correspondence, meetings or other communications
Billing and payment information
Website usage and technical information, such as pages visited, device and browser information, and interactions with our website
We collect this information to:
Respond to enquiries and provide information about our services
Prepare proposals, deliver services and manage client relationships
Communicate with clients and prospective clients
Process invoices and payments and maintain business records
Understand how visitors use our website and improve its performance
Measure and evaluate our advertising and marketing activity
Meet legal and business record-keeping obligations
We generally collect personal information directly from you, including through our website, email, telephone and meetings. In some circumstances, information may be provided by a third party or collected through website technologies.
Where practical, we will explain why information is being collected and how it will be used.
Sensitive information
Dahlia Collective primarily collects business-related information relevant to the services we provide. We do not actively seek or routinely collect sensitive personal information.
On occasion, you may voluntarily share sensitive information with us during an enquiry, consultation or project. If this occurs, we will only use or retain that information where it is relevant to the services being provided and handled appropriately in accordance with applicable privacy requirements.
Cookies, analytics and advertising
Our website uses cookies and similar technologies. These technologies may collect information about how visitors use the website, including pages viewed, interactions, browser and device information.
We use the following services:
Squarespace: Our website is hosted through Squarespace, which may use cookies and similar technologies to operate and maintain the website.
Google Analytics 4: We use Google Analytics to understand website traffic and visitor interactions, helping us assess and improve website performance.
Google Ads: We use Google Ads tracking to measure advertising activity and understand whether visitors take certain actions after interacting with our advertisements.
Instagram: We use Instagram as a social media and marketing platform. If you interact with us through Instagram, information you provide or share may be handled by Meta in accordance with its own privacy practices.
Our website displays a cookie banner that allows visitors to accept all cookies, decline all cookies or manage their preferences. You can revisit your preferences through the cookie settings control on our website.
Third-party services may also use their own cookies and technologies, and their collection and use of information is subject to their respective privacy policies. You can find further information through the privacy policies of Google, Squarespace and Meta.
How we use and disclose personal information
We use personal information for the purposes explained in this policy and for related business activities that you would reasonably expect.
We may disclose personal information to service providers who help us operate our business, including website hosting, analytics, advertising, communications and payment services.
We may also disclose personal information:
Where you have consented
Where disclosure is necessary to provide a service you have requested
Where required or authorised by law
We do not sell personal information to third parties.
Overseas disclosure
Some of the third-party services we use may store or process information outside Australia. These may include Squarespace, Google and Meta, which operate internationally and may use overseas affiliates or service providers.
As a result, personal information may be handled in countries including the United States and other locations in which these providers or their service partners operate. The countries involved may vary depending on the service and its technical arrangements.
Those providers have their own privacy policies and practices, which we encourage you to review.
Direct marketing and email communications
We may use your contact details to communicate with you about our services, respond to enquiries and maintain our client relationships.
If we send you marketing communications, you can opt out at any time by using the unsubscribe facility in the communication, where available, or by contacting us directly.
We may use an email marketing service in the future. If we do, we will use personal information for this purpose in accordance with applicable consent and marketing requirements.
Security and retention of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically through business systems and third-party service providers.
Client records, including relevant correspondence, project information and business records, are retained for a minimum of seven years.
Other personal information, such as general enquiries and website usage information, is retained only for as long as reasonably necessary for the purpose for which it was collected, or as required by law.
When personal information is no longer required, we take reasonable steps to securely destroy it or permanently de-identify it, where appropriate.
Accessing and correcting your personal information
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us in writing using the details below.
We will respond within a reasonable period. We do not charge a fee to make an access request, although an administrative fee may apply if you request copies of records.
To protect your information, we may ask you to verify your identity before providing access.
Privacy complaints and enquiries
If you have a question, concern or complaint about how we handle your personal information, please contact us using the details below.
We will review your complaint and respond within a reasonable period. If you are not satisfied with our response, and the matter falls within the Office of the Australian Information Commissioner's jurisdiction, you may be able to lodge a complaint with the OAIC at www.oaic.gov.au.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to our business practices, technology or legal requirements. The current version will be available on our website, with the date of the latest update shown at the top of this page.
Contact
For questions, requests or complaints relating to this Privacy Policy, please contact:
Davina Chan
Trading as Dahlia Collective
ABN: 50 771 034 190
Email: davina@dahliacollective.com.au
Victoria, Australia